Just a little AI resistance, as a treat
The anecdote highlights growing consumer frustration with automated AI customer service responses and the increasing difficulty of distinguishing between human and machine communication.
Reported by Hacker News ·
What happened
A blogger recounts receiving an apparently AI-generated customer service reply from British online supermarket Ocado after submitting a detailed technical bug report. After giving a low rating on a satisfaction survey to protest the automated response, the author received a follow-up apology claiming to be from a human, though commenters debate whether the second reply was also AI-generated.
Who it’s about
- Ocado
- Kate Devlin
Source
Hacker News
Just a little AI resistance, as a treat