Worth knowing
Macmillan Staff Say the Publisher Threw a Party for a Workplace AI Assistant That Was Later Killed
The friction inside major book publishers illustrates the gap between executive enthusiasm for enterprise AI rollouts and the resistance from creative workers and clients who find the tools unreliable.
Reported by Wired ·
What happened
Employees at major publishing houses like Macmillan and Penguin Random House report that executives are pressuring them to adopt AI tools such as Google Gemini, ChatGPT Enterprise, and an internal chatbot named NOA that was later discontinued. Meanwhile, staff find these tools largely unhelpful, and bestselling authors say the undocumented use of AI in marketing and editing is eroding trust and pushing them to consider self-publishing.
Who it’s about
- Macmillan Publishers
- Penguin Random House
- Gemini
- ChatGPT
- Claude
Source
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